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Returns, Replacements & Damaged Goods
At Prostorebikes.com we are always be seeking to create the best possible shopping experience. If you are not satisfied with an item you have purchased from us, we will gladly exchange it, or give you a refund, minus our shipping costs*. If you would like to cancel an order you may do so within 1 day of purchase, orders which have been processed and prepared for shipment cannot be canceled. There can be no refunds on customized products unless they are defective or damaged. *See below for conditions*. Conditions: Items to be returned must be in new, in original packaging, unassembled and unmodified condition.
They must be in the manufacturer’s packaging, containing all original documentation, instructions, attached tags, etc. Some sale and clearance items are “final sale” and cannot be returned. These items will be clearly identified on the site.
Gift cards and gift certificates are also non-refundable.
If you are for any reason dissatisfied with a product, or a product is defective, you have thirty (30) days from receipt to return or exchange the item(s). If you receive an incorrect item on your order you have 5 days from receipt to contact us and initiate an exchange.
Please inspect your order and its packaging before the delivery driver leaves and make a note on the delivery receipt if you find any damage. If the damage is severe, you can refuse to accept the package. If, upon receipt of your order, you notice the packaging is damaged, please note this on the receipt by writing “slight damage” when you sign for the package. If the package appears to be significantly damaged, you may refuse delivery. If, after you have accepted and signed for a package, you see that it is either damaged or missing a part, notify us immediately. Our carriers give us a 24-hour window in which to report shipping-related damages.
Damage claims made 24 hours after delivery may not be processed. We will have these items replaced for you free of charge. Please email us an image of the outside of the box or crate showing the shipping label and an image of the damaged area. For smaller items a shipping label may be emailed to you. In this instance, you will need to place the label on the original sealed package, and cover the label with clear shipping tape, and drop off the package at the carrier's hub. The final decision regarding refunds for returns due to damage are subject to the manufacturer from where the product originated.
How to Return or Exchange an Item:
All returns must have an RA#. Email us to receive your RA# prior to shipping your return. The RA# must be written on your original receipt and returned with your package. Write the RA# on the outside of your package. We cannot process returns or exchanges that do not have an RA#. Most returns are sent directly to the manufacturers. An RA# ensures your return will be accepted and processed. We are happy to assist you through every step of your return and exchange.
Fees and Shipping Costs:
Prostorebikes.com will cover the cost of your shipping if the error is on our part; we sent the wrong item, or the item was damaged in transit. For all other returns and exchanges, all shipping costs are non-refundable. For items purchased under a “free shipping” promotion, the costs of the outbound shipping will be deducted from your refund. A restocking fee of between 15% and 25% will be deducted from the refunds on any return or exchanges. The only exception being that item was damaged during transit, or there was some error on our part. An order that has already been shipped cannot be canceled. If you refused to accept an order, our standard return policy will apply, and the cost of round trip shipping and the restocking fee will be applied to your refund, as well as our manufacturers, will not accept any returns or exchanges sent COD. The customer is responsible for the shipping of any return or exchange to the manufacturer. It is vital to the return process that customers ship their items using a carrier that offers insurance, and provides a tracking number and receipt, such as UPS and FedEx. To validate that a return has been shipped, please keep your receipt. Items sent for returns and exchanges are the property of the customer.
Prostorebikes.com is not responsible for any loss or damage that occurs during the exchange and return process. Time Frame: It may take up to four (4) weeks for a return to be processed. If your refund or return does not arrive within that time frame, please call us so that we can check on the status of your return. We cannot process returns or exchanges for items that have been discontinued by the manufacturer. To make a request for a return please email us at firstname.lastname@example.org